Delivery & Return Policy
Supplier. Each product in your order is manufactured by ZD PACK MANUFACTUARING L.L.C
Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
Payment. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
1. credit/debit card
2. via bank transfer
3. cash on delivery for orders above 1000aed available only in UAE
4. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
5. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
We may cancel your order(s) if:
a. you do not make any payment to us when it is due
b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
c. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or you attempt to bulk or multi-order purchase in accordance with clause 2.8, below
d. Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased
You may cancel your order immediately prior to shipping for any reason.
Return Possibility & Conditions
The below point out our return policy with respect to certain product categories:
You have received a wrong product
You have received a product that is not as described on the Site; or You have received a damaged product.
For all products, you must return the product within seven (7) days of receipt of shipment.
Product is unused, in original unopened packaging
DELIVERY OF YOUR ORDER
· All delivery within UAE will be free of charge (For Minimum Quantity Order Of 100Pcs)
· Outside UAE all deliveries will be handled by a third party and charges will be applicable
All orders within UAE will be delivered in the period of 3-5 working days (upon availability of stock), all international delivery will be depending on third party courier service.
if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay
if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product
if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
ID Requirement Upon Delivery:
We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
Delivery from Overseas:
Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
Title to Products:
A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.